Oaklee Housing / Staff Performance
Calls Completed and Resolved by Oaklee Services Centre
Each call that is received in the Oaklee Services Centre is answered by Oaklee Services Centre Advisor. The Information below details what percentage of the calls received was resolved and answered by the Service Centre Advisor without the need for any follow up action.
Calls passed to another department or Officer to Resolve
The remainder of the calls that are not resolved by the Oaklee Services Centre is passed to an Officer or department as they may require a more detailed answer. Each of these calls are given a timescale in which they must be responded depending on the nature of the call. The figures below detail what percentage of these calls were answered within the timescales the call was given.
