Oaklee Housing / Our Staff
Our Staff
Tenant Participation Officer
The Tenant Participation Officer supports the Central Tenant Forum and the existing regional forums to help them achieve their aims and objectives. The officer also works to promote and develop further tenant involvement to ensure that all groups of tenants can have their say in how the association works and develops.
Estates Officer
You and other tenants in your area have a Housing Officer who is responsible for:
- signing up new tenants;
- answering enquiries about rents;
- following up on missing payments (arrears);
- helping to sort out neighbour problems;
- giving advice on claims for housing benefit and supporting people payments;
- advising tenants on what to do if they want to move;
- advising tenants on their rights and responsibilities.
Scheme Co-ordinator or Support Worker
If you live in a sheltered scheme you can ask your Scheme Co-ordinator for advice on any tenancy matters.
The Scheme Co-ordinator is there to help you. For more information about sheltered housing see Sheltered housing.
If you live in a supported scheme you will have a support worker who will see you every day and carry out an agreed range of tasks relating to your particular needs.
Maintenance Officer
The Maintenance Officer is responsible for:
- assessing day-to-day repairs;
- carrying out property inspections;
- co-ordinating planned maintenance work;
- managing grounds maintenance; and
- managing the servicing of equipment.
