Oaklee Housing Association Repairs Book

This book provides you with information about the repairs service provided to you by Oaklee Housing. It also tells you what we need to know in order to arrange a repair to your home, what repairs you are expected to do and how to do some of these yourself.

Before you contact us about a repair

Please look at the appropriate section to see what details we need to know about your repair problem. By giving us as much information as you can, you will help us get your repair problem fixed quickly.
Decide when someone can be at home to allow the repair worker in to do the work. A responsible adult must be in the home while the repair is being done.
Have a pen and paper ready to write down any information we give you.

When you are ready to contact the Oaklee Services Centre

Find out how to contact us. See How to contact us.
Let us know your name, address and a contact phone number.
Let us know about any special circumstances we need to take into account, for example if you are hard of hearing or have difficulties getting to the door when someone comes to your home.

Emergencies - what to do

Gas (smell, leak or fumes)

Call Phoenix immediately on 0800 002001. Use a phone outside your home; using one inside, even a mobile, could spark an explosion.
Turn off the gas and open windows. Turn the handle at the meter to the flat (horizontal) position.
Do not smoke or switch anything electrical on or off until the problem is fixed.

Smoke or fumes or your smoke detector alarm sounds

If you can smell or see smoke call 999 or 112 immediately.
If there is no sign of smoke or fire check whether the alarm has been set off by something else. See Handy hints.

Electricity. Turn the mains switch on the consumer unit to OFF. If you have a power cut, call N.I.E. on 0845 7643 643.
Water. Turn the main stoptap to the right (clockwise). If you have no water supply, call the Water Service on 0845 744 0088.

For a general topic area go to Contents.

For a specific topic, go to A-Z index.

This book was developed by staff and tenants working together.

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