Oaklee Housing Association / Customer Satisfaction
Customer Satisfaction
Each repair that is reported to Oaklee Service Centre, a letter of confirmation detailing the repair will be sent out to the tenant. In order to help Oaklee monitor its repair services, the form includes a number of quick and easy to answer questions asking if the tenant was happy with the service that they received from Oaklee and the contractor responsible for the repair carried out. The tenant is also asked if the job was completed within the specified target period.
Tenants are encouraged to carry out the short repair satisfaction questionnaire for a chance to be entered into Oaklee's free £200 tenant prize draw.
On a daily basis an Oaklee Service Centre staff member will call six randomly selected tenants who have contacted Oaklee in the last 24 hours. The tenant will be asked if they would complete a short customer satisfaction survey on the phone.
Results of customer satisfaction:-
- Oaklee prides itself on achieving a high standard of customer satisfaction on repairs carried out. Customer satisfaction since January 2009 achieved a satisfaction level of 98.6%
