Oaklee Housing / Customer Satisfaction
Customer Satisfaction
Each repair that is reported to Oaklee Service Centre, a letter of confirmation detailing the repair will be sent out to the tenant. In order to help Oaklee monitor its repair services, the form includes a number of quick and easy to answer questions asking if the tenant was happy with the service that they received from Oaklee and the contractor responsible for the repair carried out. The tenant is also asked if the job was completed within the specified target period.
Results of customer satisfaction:-
Repair Satisfaction Survey
Oaklee have enlisted the help of an independent survey company to conduct a number of telephone surveys in relation to repair satisfaction. Below are figures detailing the results from surveys which have been carried out to date.
