Oaklee Housing Association / Consultation
Consulting you about our plans
By law, we must consult you about:
- any alterations we want to make to your tenancy agreement;
- any changes to how we manage our service to you (for example, repair response times or your repair responsibilities); and
- any modernisation or improvements we are planning to do to your home.
We will let you know personally about these matters and encourage you to discuss any concerns or suggestions you have with us.
The way we consult you will vary depending on what needs to be decided.
If the matter concerns you and your household, we will meet to discuss the matter with you at your home or at one of our offices, whichever is most convenient for you.
If the matter concerns the wider community, we will try to consult as many people as possible. We may send everyone an invitation to come for a discussion at an open meeting or open day, or we may send out a survey so everyone can give their opinion.
Whatever way we consult you, we will make sure that any information we give you is easy to read and understand, and that you have enough details to help you form an opinion.
We will ask you for your comments and give you enough time to consider the matter properly. We will look seriously at what you say and will let you know the final outcome.
